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Technical Support
As of April 20, 2016, Cresset BioMolecular Discovery Ltd is the exclusive distributor of Lead Finder software worldwide, except in Russia, Belarus and Kazakhstan. If you acquired your Lead Finder license from Cresset or its authorised business partner, please contact Cresset or its authorised business partner where you purchased your Lead Finder license.
If you reside in Russia, Belarus or Kazakhstan, please direct your inquiries about Lead Finder licenses and technical support to Moltech Ltd.
Customers who acquired Lead Finder licenses and maintenance plans prior to April 20, 2016:
We provide technical support by telephone and e-mail to customers in possession of a valid annual maintenance plan. Maintenance for the first year is included into perpetual license purchase. No support, except for critical bugfixes, is provided to customers without a valid maintenance plan. We appreciate customer loyalty and will always treat our loyal long-term partners with priority. This technical support policy reflects our objective.
To contact technical support by e-mail, fill out the form below or send an e-mail to support@biomoltech.com. It is very important that you include your maintenance plan number. If you don't know your maintenance plan number, invoke Lead Finder with the "-h" option to obtain it.
If you do not have a valid annual maintenance plan, consider getting one. Contact Sales for more information.
Technical support is provided during normal business hours from 9 am to 5 pm Eastern time (US and Canada). We are closed on Canadian holidays.
Please note that BioMolTech does not provide technical support for Lead Finder licenses acquired through Cresset or its authorised business partners on or after April 20, 2016.
 
Your name:  

Maintenance plan number:
(invoke Lead Finder with -h option to see the number of your current plan)

 

Phone number:  

E-mail address:  

Describe your problem. Include any information you believe may be relevant.  





E-mail: info@biomoltech.com |  Phone: +1(416)238-1263 |  Fax: +1(416)352-6117
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